legal / data deletion
Delete your data
Last updated 1 October 2026
You can ask us to delete the personal information we hold about you at any time. It is free, and you do not need to give a reason.
How to ask
- Email hello@mdmmarketing.com.au with the subject line “Data deletion”. Tell us your name, the email address you used with us, and any social media usernames (for example your Instagram handle) so we can find everything; or
- fill in the form below, which writes that email for you; or
- if you used our app through Facebook or Instagram, remove it in your Facebook settings (Settings & privacy → Settings → Apps and websites) and send a deletion request from there. You will be given a confirmation code to check below.
What we delete
We delete the personal information linked to you across our systems, including:
- your enquiry, lead or prospect record and the notes about our conversations;
- newsletter, event and booking details (except payment records we must keep by law);
- records of comments or messages you sent to accounts we manage, and of any automated message we sent you;
- your sign-in to our client portal, if you have one.
Some things are not ours to delete: a comment you posted on Instagram stays on Instagram until you remove it there, and messages you sent a business stay in that business’s inbox on the social network. We may also need to keep a record that your request was made and completed, and any information the law requires us to keep (for example tax records).
How long it takes
We aim to complete every request within 30 days. A person on our team handles every request; if we need to confirm who you are, we will ask.
Check a request
If you were given a confirmation code, enter it to see where your request is up to.
More about how we handle your information is in our Privacy Policy.